FAQs

Order & Customization

*Do you offer bespoke or made-to-order services?*
Yes — every House of Poditu piece is made-to-order. Nothing is mass-produced; each garment is worked on specifically for you, from fabric to final embellishment.

*How do I determine the correct size?*
You can order as per our standard size chart, or share your measurements with our team for a fully custom fit. Our Client Relations team is happy to guide you through this over WhatsApp before you place your order.

*Can I modify or cancel my order once placed?*
Since work begins on your garment shortly after confirmation, we're unable to modify garment details once production has started. If you need to cancel or reschedule, we'll issue the amount as brand credit for you to use with us later.

*Can I place a single order for multiple delivery addresses?*
Currently, each order is shipped to a single address. If you'd like pieces sent to different locations, we'd recommend placing separate orders — reach out to us on WhatsApp and we can help set this up.

Shipping & Delivery

*What are your delivery timelines?*
Custom orders take 4 weeks from order confirmation. Orders made to our standard size chart take 2 weeks. As every piece is handworked, timelines are carefully estimated and may shift slightly depending on the intricacy of the embroidery involved.

*Do you ship internationally?*
Yes, we do ship internationally. Please write to our team on WhatsApp for any specifics you'd like checked — *+91-9497-469216* or *+971-5514-68330*.

*Are duties and taxes included in the price?*
All prices for domestic orders are inclusive of applicable taxes.

*Can I change my delivery address after placing an order?*
Please share the correct address at the time of order confirmation. Once dispatched, orders cannot be redirected, so do double check your details at checkout.

After Delivery

*Do you accept returns or exchanges?*
As each piece is made-to-order, we don't accept returns or exchanges once an order is confirmed. If you need to reschedule or cancel a paid order, we offer brand credit toward a future purchase with us.

*What should I do if I receive a damaged or incorrect item?*
Every garment is thoroughly checked before it leaves our studio, so this should be rare. If something isn't right, message us on WhatsApp at *+91-9497-469219* or +971-5514-68330 within 24 hours of delivery, and our Client Relations team will take care of it.

*Will my garment look exactly like the sample or reference photo?*
Since every piece is handworked, minor variations in embroidery placement or finish are natural and expected — a mark of the craft rather than a flaw.